Line communications
Organized daily contact between colleagues or employees and management covers half of all internal communication. Employees – managers in particular – play a crucial role in these line communication. The other half is covered by the supporting means of communications and informal circuits. Sometimes the percentages are divided differently in favour of informal circuits, there are high expectations of the impact of the supporting means of communications or line communication are forgotten about and left unattended.
Roles and expectations of communications
When asked for support to set up or optimize internal communication, Involve starts off by describing the roles and responsibilities in communications given an organization's context. As mentioned above, apart from managers, other groups of employees have specific responsibilities in line communication. In many cases, they can use help to meet their communications role. Involve offers various tools to facilitate them, from coaching on the job to training and practical tools.
